Axxess the worst of the worst

Axxess. Is costing me double wifi payment for the month of November. So as a good client, citizens that I am, I have already paid for my wifi with Axxess for the month of November, but I have moved from where Axxess wifi is, to a new premises. Now Axxess only have a Technician available to come and install the new wifi at the new premises END OF NOVEMBER. So for the whole of November we will be without wifi witch we paid for in full in advance. I would like a refund asap please. So that I can get a other company to come and install wifi for us, as we work from home and need wifi, not only do you own me money, you are also costing us money. We cant work without wifi. Dont come with one month cancelation . As I do not have any written contact with you. I never signed and contract, as also you never came to my premises to install any wifi appliances, I am still using my old before Axxess wifi company's appliances. Yolande 296494