Axxess the worst fibre providers

Got new fibre from axxess got it after the 1st of this month. So we decided to make use of their services so it was all fun and games till this morning when my wifi started to show connected without internet. So they got an whatsapp line so ive send my querry to them to ask what is wrong with my line or is there somewhere a problem on their side so 30 minutes later no response on their whatsapp. So ive logged in to their app logged a ticket with support and they send me back my account is outstanding of R230 and that they suspended my line. So phoned the support team and ask how they can suspend my line without email regarding an outstanding amount. So with no luck they told me i can phone only tomorrow to accounts so that they can sort this out for me. Because my date for debit is the end of the month who gets pay on the 23rd of a month so why do they not send an email or message to say hey you owe this amount please pay or make arrangements but no they only cut your line and say nothing back. The worst service is this guys dont have any customer services nor to sort out any problems that you have so now i am without internet for the whole day and can only sort this mess out tomorrow. So i will not be using or recommend using this service providers because you will have problems from day 1 with them.