1 reviews | Active since Oct 2015
Axxess the worse ISP in Sout Africa
My internet line went down today. I called axxess to report the fault and escalate to Metro fiber. I was told that they can't log the call as I need to send them a photo of the lights on the fiber to UTP cnvertor. I told them that the internet is down and that I cant send them a photo after this I was told that they can't log a call without a photo. This is not the first time this has happened. Everytime you call these *********** people they want photos. I've been working in IT my whole life and still they make you out as being an idiot.
I need my link as I am running my business from my home and now I'm losing money because of this *********** ISP and support staff.
I called metro fiber directly and a call was logged and no photos need. Everyone that has axxess as there ISP must not call them again and rather move away from them as the service is just getting worse instead of improving.
I then tried to call their customer complaint center and I was put through to a number that just kept on ringing without being answered.
This is the worse ISP in South Africa.
I can't do my work and my business is standing because of these *********** people and owners who allow things like this to happen.
This just proves that they are *********** and does not care about their customers.
I can't do my work and my business is standing because of these *********** people and owners who allow things like this to happen.
This just proves that they are *********** and does not care about their customers.
I called Metro fiber and they stated that the problem is with axxess as the line is up and there is nothing wrong with the line.
I then called the customer compliant center and was told that someone will call me back and still nobody have called me.
Just more evidence of how they care about their customers/clients.
I called Metro fiber and they stated that the problem is with axxess as the line is up and there is nothing wrong with the line.
I then called the customer compliant center and was told that someone will call me back and still nobody have called me.
Just more evidence of how they care about their customers/clients.