Axxess the new face of false hope in South Africa

I was advised that this service will be better than the one I had. Online gaming will be no problem.

1st day i received the sim card, put it in and for the first 30 min the service was working fine and i was able to get a download speed of 2.1MB when i did a speed test the test came up 10mb down which was perfect. After the 30 min of using the sim that Axxess has provided me the connection dropped to a 159kb line. when i did a speed test this was running under 2mb. For LTE this is pathetic, I enquired about this with Axxess, as i could not even load a email using their services. they sent me questionaires to complete and requested the make model and serial number of my modem. i provided them with all of this information i even had the router out side my window as they say it could be because of my walls. nothing improved.

the Line stayed on this ****** low speed till today, with no success i requested them to cancel this service as i cannot use any of this, i had to resolve to buy data using my phone as a modem and paying that lovely high price on mobile data. I saw the service was still not cancelled and Axxess wants to charge me for the month of September 2018. which i find really ridiculous and this is not treating the customer fairly. I would have no problem in paying this if it was faster than turtle speed. i had such high hopes to utilize this service but what a led down, and now that I have complained to them about this, i get attitude from consultants. Just wish in this new age service providers (especially ones with good reviews) would keep their name up and actually try to assist or solve the issue rather than just money grab the consumers and leave them high and dry.