Axxess the epitome of incompetence and charging me for a service I'm not receiving!

2 months ago I requested to upgrade my Telkom LTE service from the 10/10 service to the 30/30 service. I noticed that the naming on my dashboard had been changed to reflect this, however my data amounts were not updated and I had been charged for the 30/30 service but I was only receiving the data for the 10/10. I immediately brought this to the attention of customer support who could only say they will get back to me (they never did) I have been fighting with Axxess for over 2 months now to have a refund credited to my account and to resolved this issue by simply leaving me on the 10/10 service as I had already cancelled all my accounts with them because they are so useless and unhelpful. Now they are still charging me for a service that I am not receiving and customer service is absolutely garbage, they just say they will update me on the situation. ?I want my money back! I don't understand how one company can be so utterly *********** with regards to such a simple matter as this. Very quick to take your money but takes forever to get any useful information or anyone willing to actually help. Absolutely garbage company and I wouldn't recommend them to my worst enemy.