AXXESS - The customer is always wrong

This matter took 13 productive and income generating hours of me which I'll never get back...

Several sources indicated that the service PROVIDER data usage readings are NOT accurate. As result your speed limit gets capped if you reached your contract data usage.

This way the service provider pushes you towards upgrading to the next level, which contributes to topline revenue earning them more miney. And wait for it, once you step I to the trap by upgrading, they immediately charge you pro rate usage for remainder of the month, which is fair, but you don't actually get upgraded to the speed you signed on for.

Repeatedly informed them of this, to which they don't respond or classically SA style pass you between departments, only for service provider to cut my connection without notifying me, and took me a day to sort of which I also lost the business of the day. Customer Care is wet behind the ears, typically IT support "restart your computer" in this case the router...

I'm grateful for this experience, making me more appreciative of the fact that humanity is at it's most comfortable stage of evolution ever. Today I can easily switch providers with almost not loosing connection.