Axxess Support Failing

In my opinion Axxess used to be a very good service provider. I even recommended it to family and acquaintances. Regrettably this has not been the case the past six months. I do understand that technical problems arise from time to time. However, it is how the customer is treated in resolving these matters that sets apart a lack luster service provider from a great service provider. The support staff at Axxess of late seemed to be unwilling to think for themselves blindly following a script and as a result wasting my time. This is my experience: 1. I had to beg and plead for 3 days to get a ticket opened. ( Still open) 2. Been asked to needlessly unplug from router to fiber converter and back. (multiple times) 3. Running endless speedtest. Then telling me that only results from speedtest.net is accepted. 4. Giving very poor feedback, if any. I sincerely hope that Axxess pulls up their socks and invest in more training for their technical staff.