AXXESS STOLE MY MONEY

I cancelled my services in time (30 calendar days). BUT STILL AXXESS STOLE MY MONEY. When I phone them to sort it out, the line manager is busy and will call me back, but she never phones back. I have spoken to Chantell Bannister a couple of times and been on hold with her waiting to speak to the line manager but no success. This is really the worst support/feedback I received from a Service Provider, and I dealed with Telkom customer care before where I received better service.