Axxess *****ing LTE data

So basically i noticed near the end of the month my data would suddenly get eaten quite quickly however it was not eaten as fast as my 'top up data'. Finding this quite odd i had a word with other people i recommended axxess lte to and they claimed the same thing, i even on occasions found myself purchasing a 1gig and it being finished in 15minutes,same story i heard from my friends and family. Giving axxess the benefit of the doubt i continued service until the previous night, the power lines were currently down in my area for 2 nights,while sitting in the dark i receive an email stating I've used 100% of my data cap, HOW EXACTLY i didnt even have electricity,my router was dead, i immediately contacted support who told me my last connection was 10 minutes before the call, complete bull**** since i didnt have electricity, support told me he would send me a data report and a reference, ive received no such thing and i even enquired about an open ticket as to which the reply i received was they dont need to , i will receive a ref number. These ****ers are *****ing peoples data and probably reselling it.