Axxess shocking shocking service

I am so frustrated with Axxess, I purchased Telkom LTE top up on the 26th of August received communication that the top up was successful. I never received the top up. I have phoned numerous times only to be told the problem is with Telkom, I spent 2 hours on the phone with Telkom and they advised the problem is not on their side. They were willing to top up but could not because the contract is with Axxess. I contacted Axxess again only to be told they couldn’t assist but promised that the problem would be resolved this afternoon. They also promised that a manager would phone me this afternoon, I’m still waiting for both and it’s now nearly 7pm. Maybe they are making too much money they’ve forgotten that it’s us the customers who have put them in this favorable position. I’m working from home and my company does not care that my service provider is lying through their teeth to me. I’ve had it with them