Axxess - shocking service

I have had numerous shocking experiences with Axxess. They cut me off, keep me holding on for long periods of time without coming up with a solution, the one lady (Lindi) could not read my security question, when you confront them with their inefficiency they become rude. Today is not the only time. I have had numerous bad experiences with this company base in East Londen if I am not mistaken.