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Sharon S

1 reviews | Active since Mar 2009

20 Jul 2020, 12:13

Axxess SEVERLY LACKING SERVICE

I purchased a sim card and data bundle from Axxess at the beginning of July. I have been battling to get the data activated ever since. Every time I am requested to check the settings again or put the card into a different device to test (albeit that since the onset ALL the settings have been done correctly... ), it is the same messages over and over back and forth with no solution. 20 days later I await a replacement sim card with no results and no data to date... It is beyond me that a company can treat a paying client in this manner. No telephone call with a formal apology, now speed delivery for the replacement card (it took Axxess 16 days to make the decision to replace the card and a further 5 days and I still haven't received said replacement card)... gone are the days that the client matters.. no with Axxess the client is just another number. Please note, I paid for the data, delivery of sim and service to be provided, this was not a gift from Axxess to me.... SO, fellow South African, if it's data you want, I suggest you find another service provider... Axxess, shame on you!

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