JM
Jackie M
1 reviews | Active since Jan 2014
28 Nov 2019, 07:31
Axxess service record slipped
Axxess lost a customer today. The Rain LTE became very slow and intermittent, but after a month of trying to get Axxess to log a fault I have given up. I cancelled the service in November but am expected to pay for it until end December. I then ordered the MTN LTE, which only worked for 5 days and then nothing. No internet, and no service from Axxess to get it resolved. So today I cancelled the MTN LTE service as well. I used to advise others to switch to Axxess. I won’t anymore. And now I am shopping for a new ISD.
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Replies (2)JM
Jackie M's updateReviewer Update
28 Nov 2019, 18:29An update: Axxess are now threatening to charge me a cancellation fee because I cancelled the nonfunctional MTN LTE service before they did the troubleshooting. Axxess also closed the fault ticket I registered 8 days ago because of no response (??? I’ve been emailing and phoning like a crazy stalker for a week) without doing the troubleshooting I have been begging them to do.
If anyone from Axxess reads this, please look at references 75a5b46kbb, ddedek3g20, 456e5a9dm9, cedk742059, d0efbhd7dg, b9jb2eg077,
ka826j476m, and hkhh9chceh to see why you have such a poor rating these days. And then please refresh your training with regard to the Consumer Protection Act.
If anyone from Axxess reads this, please look at references 75a5b46kbb, ddedek3g20, 456e5a9dm9, cedk742059, d0efbhd7dg, b9jb2eg077,
ka826j476m, and hkhh9chceh to see why you have such a poor rating these days. And then please refresh your training with regard to the Consumer Protection Act.
JM
Jackie M's update28 Nov 2019, 18:29
Reviewer Update
An update: Axxess are now threatening to charge me a cancellation fee because I cancelled the nonfunctional MTN LTE service before they did the troubleshooting. Axxess also closed the fault ticket I registered 8 days ago because of no response (??? I’ve been emailing and phoning like a crazy stalker for a week) without doing the troubleshooting I have been begging them to do.
If anyone from Axxess reads this, please look at references 75a5b46kbb, ddedek3g20, 456e5a9dm9, cedk742059, d0efbhd7dg, b9jb2eg077,
ka826j476m, and hkhh9chceh to see why you have such a poor rating these days. And then please refresh your training with regard to the Consumer Protection Act.
If anyone from Axxess reads this, please look at references 75a5b46kbb, ddedek3g20, 456e5a9dm9, cedk742059, d0efbhd7dg, b9jb2eg077,
ka826j476m, and hkhh9chceh to see why you have such a poor rating these days. And then please refresh your training with regard to the Consumer Protection Act.
JM
Jackie M's updateReviewer Update
05 Dec 2019, 17:39With a little nudge from ICASA, Dylan from Axxess contacted me today. It couldn’t have been easy for him to make a phone call to a clearly unhappy customer, but he was professional and on point. He has resolved both issues, and Axxess and I can now amicably part ways. Thank you Dylan and ICASA.
JM
Jackie M's update05 Dec 2019, 17:39
Reviewer Update
With a little nudge from ICASA, Dylan from Axxess contacted me today. It couldn’t have been easy for him to make a phone call to a clearly unhappy customer, but he was professional and on point. He has resolved both issues, and Axxess and I can now amicably part ways. Thank you Dylan and ICASA.