Axxess service non existing

Axxess is my ISP. We were on Cell C Lte and as advised that service would stop and we will move to MTN. Got my Sim card plugged it into my router yesterday and called the call centre. It takes 15-20 minutes just for someone to answer..everytime. Ridiculous. So the first agent advise me we should configure the router. Helps me to do it and says it may take some time but up to 24 hours. So same day a bit later I try to call but give up as no one can hold for that long. Then later the evening I give it another shot. Miraculously someone answers after a verryyy long wait. The consultant troubleshoots and we finally get connected. I hang up and geez back to not being connected. Again(Sunday) speak to someone and this time round I am told to change a setting on the device to 3G (Something all other agents neglected to say). I am furious as she tells me that now I will have to give it some time again. So now Sunday evening I call again and takes someone more than 20 minutes to answer. Finally get someone on the line. What the lady tells me: Sir we have had an issue with MTN to provision the Sim cards. Now my question is did not one agent think of telling that to me on any of the calls. I ask her why no one told me. Her answer, sir it is updated on the web. ***.. If I was watching the web I would not be calling. So I then go look at the Web a and would you believe it is logged there. ON THE 25 th NOVEMBER. And not ons of the agents at any point thought it was worth mentioning.