Axxess Service is a Nightmare

I am being billed for services that do not work and have been struggling with connectivity for over a month. Despite following every recommendation—including buying a new TP-Link MR600 router and switching to Vodacom—the connection remains unstable and frequently drops.

The support is abysmal: Zero Continuity: Every agent treats the case as if it has no history, forcing me to repeat the same troubleshooting steps repeatedly. Poor Service: They refuse to send technicians and instead expect me to run endless tests while they assist multiple clients simultaneously. Rudeness: Agents have literally ended the chat while I was in the middle of troubleshooting.

Avoid Axxess if you value your time and money.