axxess =******* service!!! stay away!!!

My mother inlay isn't very tech savvy so we thought we would help her with getting Fibre but we have received absolute shocking service from Axxess with regards to her fibre contract , the package that was agreed on was 2 months free from Axxess and thereafter R499pm 8 down 2 up , after the first free month they cancelled her contract without telling anyone (this is what I was told on the phone now) , so when she was supposed to start paying for the contract she didn't pay by the first of the month (as she didn't receive any invoice as a reminder) as it was already cut/cancelled by Axxess for what reason I don't know a month ago already... This past Wednesday the internet went off and we made the payment thinking they would turn it back on , its been 4 days now and a few phone calls where we wait 20 minutes to talk to a consultant who keeps on saying sorry the account doesn't exist its deactivated etc , but after making payment we received an sms saying thank you for your payment , how can you thank someone for a payment when the account was deactivated a month ago???? so you can take a 60 year old womans money gladly but not provide a service??

please just refund us the R499 that my mother inlaw paid and we will go to a company that actually knows what they are doing ....