1 reviews | Active since Jan 2017

27 Mar 2017, 12:19

Axxess Refuses to refund me

<p>I purchased a new DSL package with Axxess DSL.</p> <p> </p> <p>The package never functioned and when it did, it was not even 1/4 of the speed that I purchased from them.</p> <p> </p> <p>I then cancelled the package BEFORE they invoiced for it which they did.</p> <p> </p> <p>I then got invoiced for it and when I requested a refund, I was told to place a dispute which I did and now they refuse to invoice me.</p> <p> </p> <p>I will never deal with Axxess again. They are rude, disrespectful and incompitent. Shocking that they got ISP of the year with service like this. Wonder how bad the other's are if the "best in SA" is so horrific.</p> <p> </p> <p>Thanks to Annika Wilson and Taryn Vlok for showing me how pathetic Axxess DSL is.</p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply27 Mar 2017, 12:31
Official

Hi Anthony, kindly accept our sincere apologies. Please note that your query is still under investigation with our managers and feedback will be communicated. Thanks