Axxess (Rain Lte) data disappear

I would like do log a complaint againts Axxess and RAIN network.

On 25/02/2018 I signed up for a RAIN lte device with 25Gb data on a month to month package.

But I have a big issue my data gets missing. untill the 4 of August 2018 I decided to get help and notify Axxess so that they can see why. I keep track of data usage via the Axxess customer portal and the Router App on my phone.

this is how it happend

On the evening of 2nd of August I checked and I had 16gb left. then on. 3 of August I had a power out in my are that last since the morning of the 3rd the power was restored the early morning of the 4th then I received a sms stating my data was finished.

On Thuesday I called Axxess because I did not get any feedback nor any responds. they told me that it was used during the telephonic conversation. so they send me a usage report stating that I only used 8.3gb that day with the power off. so I also noticed on that report that the 4,5 and 6th my usage was 0gb then on the 7th again usage of nearly 8Gb but there was not suppose to be any data act Axxess. but Axxess is refusing to get it sorted they tell me that I used it!

Can ICASA please help me to check

I Mr W. Myburgh now formaly want to put a complaint againt Axxess Service provider with my account customer code 089014 to investigate the matter where data is getting missing.

I called this evening again 18 August after I loaded a 3gb data only to use 1.46Gb and its finished again. Axxess support employee confirmed that its a common problem between Customer and Axxess with Rain Lte devices