Axxess provides no internet access at all!

I think that it absolutely shocking that these internet providers are able to expect and receive our payment immediately, while they are not able to provide the service as fast or at all. After using the information that was on their site, knowing that i had the router that was required, the area that was covered, i paid for the month of service on the 2nd of the month. by the 14th of the month, i still had no connectivity - INVALID PROFILE was the error- I was asked to trouble shoot numerous times, and then asked to place my sim in ANOTHER router. (The router that i have has worked PERFECTLY with other sims.) on asking the support staff where i was supposed to get another device from, or how they could assume everyone would have another device- i received no plausible reply.

They would not allow me to request a refund until i had complete all the troubleshooting - which we had already done 5 times according to their directions. After 25 minutes on the phone... and no still no luck, i am utterly disgusted by this service, but unfortunately not surprised that this is the service that we have. People take money now. and they take their time responding and actually helping!!!

Why can we not only start paying when you start providing???? I'll tell you why, these companies would never get paid!

IF YOU CANT PROVIDE INTERNET TO THIS MANY PEOPLE, STOP TAKING THEIR MONEY!!!

Obviously the owners run more on greed and money than on service provision. Just as a cherry on the cake, we tried other sim cards in our router (the one specified on the axxess site) and it works perfectly!

Moral of the story... go to the MTN or VODACOM Shop itself.