Axxess Poor Service Delivery

I have been trying to get MTN fixed LTE issue resolved for more than a week. The issue is not only with me or 1 sim or device, but the whole town is affected by this issue, but Axxess service desk is unable to understand or not capable of understanding the issue. My ticket gets passed on from one agent to the other, all asking the same questions and not providing any solution. When asked for feedback on support tickets logged with MTN, they simply tell me the sims are active. In my experience the technical support does not have the experience or know how or means to assist in resolving complex issues or even do basic troubleshooting. When asked to escalate to senior support, they ignore and a new agent replies with a basic first question of support, when we have already gone through those steps a week ago. When asked to be contacted by management, there is no reply or feedback on that.

I truly admire Axxess beginnings where the owner was running the show from a small shop and created this big business, but the support that clients are receiving is busy breaking down what he built one brick at a time.

Dissapointed in the support I am currently receiving from Axxess.