Axxess poor internet service

We are clients since 1 June. Every week in June we had no connection and it took us a lot of phone calls and complaining every time. The last time in June we were without internet for 2.5 days then suddenly it was fine up till today. A long time spent on calls and still no internet. But if we want to end being a client, we must pay R1000 penalty! Why must we be punished for BAD service and we are new. Since the start we had problems. Please stay away from Axxess if you want continuous service. Never before did we experience such bad service! You must be prepared to spend a lot on calls and on data. You must be your own technician as well. Not one person will come to your house to assist. But we pay R695 for poor service and cant stop the service without being penalised. #Axxess is the worst!