Axxess pathetic service

Intermittent fibre connection started in last week of May, on 31st of May i contacted the Axxess team and reported the issue, by the next day i had absolutely no fibre connection, reported and phoned the customer support spending almost an hour on the phone being put on hold continuously, eventually just being given a reference number. Thereafter they have been contacted daily, via email, phonecalls, whattsapp messages that do not even get responded to. Eventually got in touch with Frogfoot directly, who sent a technician, who confirmed that it is indeed not the Frogfoot line but an Axxess issue. after spending countless hours trying to resolve this ourselves, today i get an email stating that the ticket has now been closed! We are the 11th of the month and i still do not have any fibre from Axxess. After being a loyal and diligent client for 5 years and recommending them countless times, this is the pathetic service that i receive. Beyond frustrated with this unresolved issue! Seriously want to take my business elsewehere.