Axxess of no help

By far the worst ISP ever! I have been having none stop issues for weeks now first no service; now finally I have service but with a download speed of 0,01mbps my fibre is useless! they keep on asking me to plug laptop directly on to the ONT only for me to phone and get the router MAC removed once done speed tests are fine then we switch back to router also fine after a few hours the same issue! Upload is fine but download not. This is by far the worst ever experience! I never had any issues when on openserve and whish that my new residency had Openserve instead of Metro fibre! By far the worst ever