Axxess not honouring their service promise

I’ve been using Axxess as an ISP since 2019. When I first started using them the service was introduced as a month-to-month service. I asked what that means and I was told that I won’t have a contract or any binding agreements, and will be required to pay the service as and when I need it including when I go on holiday, the service will be put on hold and I’ll only be liable for a pro-rated fee for the days I’ll be reactivating the service. Beginning of June 2025 I sent them an email requesting an alternative downgrade option for WiFi and they didn’t respond. Today, 18 June 2025 I called them trying to get a response and the lady who took my call told me that I have an outstanding amount for June that I need to pay before they can help me with a downgrade. I tried explaining how I started using the service and how it was introduced to me, but she kept telling me that I needed to pay the R799 before I can get a downgrade option. Eventually I dropped the call because she was not getting what I was trying to communicate and I opted to send another email, and I haven’t received a response. HelloPeter, I need assistance to get Axxess to honour their promise of not charging for not using the service because I didn’t have internet this month, or at least charge me a pro-rated fee from today until month end, as it was initially introduced to me. Companies cannot make rules and randomly change them to suit their business needs. I’m saying this because the lady kept saying that they have to charge me for the month I didn’t use the service because their third part service provider is also charging them. I fail to understand how their agreement with third party service providers should be my burden. If I cant get a resolution to this issue I’ll be forced to look elsewhere for an ISP.