AXXESS NOT ACCESSIBLE!

I have been trying for a month to get them to release the Telkom line so that I can cancel my landline with Telkom. We are on a month to month contract with them and was assured that I could stop anytime. Now I cannot get them to cancel or at least contact me to sort out my problem. We are moving and need to cancel our landline with Telkom but they will not do it unless Axxess releases the line. I cannot phone Axxess, because their contact numbers do not work and mailing also does not get a response. All they do is say that they have received my mail and that they have allocated a ticket no to it! WHATUST I DO NOW? I did not make a payment this 25th as I want to stop it, and now they have cut off my internet access and it is only the 26th. ,I have paid for a full month!