Axxess non excisting support

In February 2023 I subscribed to a 50Mbps Uncapped MTN LTE package through Axxess DSL (Pty)Ltd. Everything worked 100% and the download speed was consistently between 44 to 49Mbps. The uncapped portion was in fact a 100gb as a I later discovered. I was then informed that as of 1st April 2025 there will be a price increase….”however, your current service will be upgraded to 75Mbps”. The promised upgrade to 75Mbps has however not materialised and my download speed is still as it was prior to 1st April 2025. I wrote an email to the support division of Axxess which was acknowledged with a reference number. I got a reply which resulted in nothing and rep**** on the same reference number. This was again acknowledged with a new reference number. The reply came from a different consultant and still no fix to my problem. The above was done five times, five nonsensical replies from five different consultants. I am currently shopping around for new supplier where I am sure support cannot be worse.