Axxess - no support

On Saturday 06/03/2021 I sent a ticket to axxess support complaining about poor performance on my fixed LTE. Ping was high (up to 495ms) and slow download (5Mbps) (They advertise up to 150Mbps on their website). Screenshots of the speed tests are available.

By Sunday, no action was taken by axxess to resolve the problem.

On Sunday another ticket was created complaining about the same high ping and slow download. By Monday, no action was taken by axxess to resolve the problem.

On Monday another ticket was created complaining about the same high ping and slow download. By late Monday night, no action was taken by axxess to resolve the problem.

Ping statistics for 172.217.170.67: Packets: Sent = 15, Received = 14, Lost = 1 (6% loss), Approximate round trip times in milli-seconds: Minimum = 314ms, Maximum = 469ms, Average = 374ms

Axxess is taking my money and not giving me what I paid for. Nor are they at all interested in resolving any customer issues with their pathetic support.

Any potential customers need to be aware of this lack of delivery and support before they sign up.