AXXESS - No service and no support. 2weeks with no5G.

AXXESS - I joined on 31 March at higher than average package for 5g internet. It is 2 weeks later and I still do not have 5g and 4g is more down than up and buffers continuously. Online support could not help. I phoned many times. They escalated and said it would be pioritised. I have paid in full and not even had a phonecall or followup. II have not been able to work for 2 weeks! I have reported to Hello Peter as I have had no help from Access. PS I received some response today after complaining again and matter is still not resolved and I have been seriously impacted in terms of work and finances. I have also been excluded from zoom meetings due to lack of consistent connectivity. I have receipt of numerous phonecalls and two registered and escalated fault reports. I had 5g for only one day and since then very inconsistent 4g only and speeds as low as 1mps sometimes.