Axxess no longer the best ISP by a long shot

Having been a very happy customer for many years with Axxess, unfortunately the service and comittment to resolve an issue has severly declined. Two weeks ago I moved over to Fibre from ADSL after refusing many other ISP offers as I believed I was at the best ISP and would not change. Being a huge word of mouth seller of Axxess I got a rude awaening to how drastically things have changed at this once wolrd class ISP. I app**** for the 8/5 uncapped, unthrottled and unshaped deal and have been testing my line speed since. 90% of the time my download speed does not get to 7mbps as i mostly average between 4 and 6mbps. I logged a call with them and confirmed with telkom that my line syncs at the speed it should. I tested with a guest account and got the desired speed that i am paying for. Once i use my account details the struggle begins again. I have found the support staff not to be as Technical as i remember some time back which is frustrating. On friday 23 August i called and requested to speak to a manager so i could try get this download speed resolved, i was made aware she is the only manager available and would call me as soon as she was done on the call she had. Its now monday the 26th August and no one has called me. There seems to be a dont care attitude to resolve this issue even though i have been a paying customer for years. I find it unfair that i have to comply with the agreement that i have with them but they dont have to comply with what i have app**** for and will be paying for. I need a permanent solution of some sort soonest