Axxess - no internet - horrific service

My internet has been out for almost 2 weeks with 0 feedback unless I call in directly.

I've been dealing directly with a team leader, Lazola, and unless I call in I cannot be told what is wrong.

My line was fixed for barely 2 days, to continue having 0 internet, with my calls now being ignored by their management team with the seeming expectation that I now have to re-create the issue and start from scratch.

The service has been horrific and I really do expect more. At this point I have received better service and feedback from phoning Telkom directly.