Axxess - No customer service!

Been with Axxess for years. And what used to be a pleasant experience has turned into another Telkom. I have to phone 2 – 5 times to have tickets opened. Today my fibre went down just before 11am. Phoned straight away to log a fault. 2 hours later still no sms or email confirmation. I then phoned again and was told they would log the fault. 15:00 I phoned Metro Fibre to find out if they received the fault. Nothing received. Phone Axxess again and was told the person that is responsible for this is now on standby so basically they can’t help me. Pathetic!