Axxess needs to answer

I would please like some answers by Axxess. I am a client of them for a few years now never had a problem. I even made their name high on my social media where they even got a few clients because of my post. So about 3 months back I moved house which they advised me to cancel my line at the old house but unfortunately it could only be terminated a month after we moved thatvI still had to pay cause that is how it works but not to worry cause I get my first month free at my new home. So after that I send them an email and ask iif its possible to keep my old line aswell cause my inlaws still live there and I will feel ashame to leave them without wifi. And they said yes I can do it. So the invoice come the end of month and I have to pay both lines which I ask them but wasn't my first month free and they said no because frogfoot installed my line 2 days earlier and I decide to keep the other line I have to pay. With that said I paid it. Time went by when one day we went to visit my inlaws and then I learned that the fibre is not working. So by our arrival home I contacted Axxess and asked them why isn't the fibre working and the lady adviced me that the line was cancelled. I said to her but I did not cancel it even paid after that so she said the best thing to do now is request for a new line. Which she did after that someone from frogfoot contact me and ask if there will be someone at the old house and that I must let Axxess know that they must send a new router which I also did and axxess said no there is a router but the person at frogfoot clearly told me that they would said that but I must not fall for that cause new installations new router that is their deals. So I didn't want to complicate it and just accept axxess demands. Time went by and nothing happened so then I get an invoice that I need to pay R990 for the installation of the new line. Knowing that there was nobody at my inlaws to install any new line I send Axxess an email saying that I will not pay twice for the same thing cause the first day they did came to install my line there I paid R1400 plus an additional R79. I clearly told them that that was not my mistake as I did state that I was going to keep both lines but they decide on their own to terminate that line why must I pay for their mistakes and if that is the case then they must cancel the line. So my monthly installment at my new home are R395 which I did pay on the first of December. On the 5th of December I saw my wifi is not working so I contacted them via watsapp and email just to get arogant demands that I have to pay my fibre. When I tell them that I did pay my line I get told that they took that money and deduct it in contributing to the cancellation fee and the remaining amount is then R859 and then on another invoice R990. The last email one of the arrogant ones write that looking back on my history that line was never cancelled but then why the hell did they terminate it and why did the person at their customer care told me that the line was cancel and file a report for a new line that according to them was installed when I know there was nobody at that house. If the arogant mailer said that there is no cancellation on that line why did the customer care one put in a log for a new line. Now after I have paid my line at my new home I have to sit without wifi. Home alone at night cause my husband work and I cant get in contact with anybody puting my life in danger. Secondly because of their stupidity or lack of doing work probably my inlaws was under the impression that its me who let them terminate the line. They put me in a bad spot cause according to my inlaws that wifi was terminated since the day we moved. I am not going to pay for something that is not my wrong doing then I rather seek for another service provider. Which I think is best as they did not meet their expectations by saying new line first month is free cause there was excuses for my first month free for new home and if they say new line first month free why must I at first pay installation then cancellation. Rediculous man