Axxess lost the edge, bad service

Its sad for me to have to complain about axxess as I have been with them a long time and always had good service on everything, until now. My fibre line went down on Sat 18th July around midday. Looking at their notifications there was an issue that had just come through so I left it at that, by Monday my line was still down so I logged a ticket. By Tuesday late morning its suddenly discovered my line status is down...really...its wednesday night and after 3 messages on ticket they are very quiet and still have no fibre. This has happened once before where my line was given to another subscriber cause the box was full.....makes me wonder, but Axxess lack of response on my queries is whats disappointing. My suggestion out to all , there are now many providers to choose from, do your homework, I am sure you will get better service than I am, oh and to move is so so easy these days is it not.