Axxess lies to customers and refuses to help

Axxess has the WORST support team ever, I have been literally begging for help from them and hundreds of emails and calls later they still refuse to help me.

I have been having an intermittent connection for almost a month now and they keep asking me for more and more proof of my issue and the more I send the more they ask.

At this point it feels like they are stalling and that I have sent screenshots of where my packet loss gets to 45% and they still say they need more proof.

DONT put yourself in this situation ,they wont help you and its the WOST Isp support I have ever seen and experienced!

They even **** to me and told me on a call my issue has been logged and 2 days later when I asked for an update another agent told me no they never reported the issue and that I still have to send more proof.

I still have not been helped as of today. Dont go for Axxess!