Axxess issues.. Here we go again

I have been struggling for two weeks now just to get our new Fibre online. Every time I have to wait and waiiitttt for them to do their check with Metrofibre as they need to contact them to activate the ONT or get an IP. Been wasting my time with this. Sent a **** load of emails and tickets but still you either don't get any response or they ask for another photo or tell me once the connection shows its online they can check further. UUHHHH its not online that's the point