Axxess ISP makes you pay for a service that they can't deliver.

Axxess ISP makes you pay for a service that they can't deliver.

I have endless problems with my FIXED LTE for the past 2 months. There are days where the internet is completely OFF and other days where it is extremely slow. They were contacted several times the past month to be informed about the issue and there was nothing they could do on their side to fix or OR even to make it better.

I contacted support via telephone to inform them and ask for cancellation with immediate effect as I've already changed to a different ISP. They asked me to send an email and days later I still haven't received any communication. Got on the phone again and spoke to a team leader "Norma". She refused to cancel my account/services with immediate effect and said I must give a calendar month notice. I explained to her once again, that they are making me pay for a service that they can't deliver and is not working....but she just said, she can't help me.

Now I am going to get re-billed AGAIN for a service they can't provide. My next step will be to go to the ombudsman as this is totally unexecptable.