Axxess ISP Incompetence

We recently signed up for an uncapped fibre service with Axxess. Vumatel were quick to call us, set an appointment to do the installation which took about 2hrs. That was on Friday, 28 Feb 2020. Thereafter we made a call to Axxess as advised but we were put on hold for more than 30mins each time, with each agent giving us more issues than resolving any. They even asked us to pay a pro rated fee as our service was supposed to start on 1 March.

This went on for the whole weekend. They kept dropping calls, putting us on hold and mentioning different issues. At some point they mentioned lines were crossed and we had to wait for an hour, when we called later we started the same process from scratch and were told the same old stories. Seems like nobody knows what the problems is or how to resolve it. Today is Monday, we paid a full monthly fee and my husband has been on the phone the whole day trying to get this fixed. We've never dealt with an *********** service provider like Axxess before. This is frustrating, time consuming and downright unacceptable.