AXXESS ISP - BAD SERVICE !!

SHOCKING SERVICE - No Fibre / Internet for 3 days. Cancelled my Account End January 2019. Cancellation Period = February 2019. Mid-Night Thursday 28 February 2019, my Fibre line was MEANT to be released Reference B440014*** Fibre Line still has NOT been released by AXXESS. Which means I cannot activate my Fibre Line with ISP as the Fibre Line is still held by Axxess. I called Axxess Friday 1 March 2019, was told it was released. It was NOT. I called Axxess Saturday 2 March 2019, was told "we" cannot help you till Monday. = No Internet Access Friday, Saturday, Sunday and Monday = 4 Days. Unacceptable