AXXESS IS THE WORST - DO NOT USE THEM I URGE

Yesterday morning I paid my outstanding invoice and got confirmation that the payment has been captured successfully. However, my internet was not reinstated.

Today I sent two emails to which I got no response and ended up calling in at about past 9 this morning. I got through to Phelisa who after I had told her the situation told me that the services were activated from her side but the issue is with Telkom.

Now I mentioned that why did you have to wait for me to complain about a service that I have paid for and not getting instead of it being Axxess who is making this communication, she told me that had I paid in time I wouldn't be in this situation which was rude and utterly unprofessional and uncalled for considering that when I took out the service it was a month to month and If I pay I get service if I don't, then I do not get service.

I ended up asking to speak to a manager and she told me she would look for one and I asked her to get the manager to call me back, that was at 9:40 and I still have not gotten a callback. I ended up calling back myself and got through to Luntukazi who was nice but was not helpful at all and I asked her to lay a complaint, which will probably not happen.

I am disgusted by the level of customer service I have received from Axxess and I honestly don't want to have to deal with you guys any longer.

I have read the number of reviews people have done and the business has not responded not to even one of those reviews some are from 2019.

So because I know they don't respond to us below is the link to the Ombudsman of the ISP, hopefully, we will all be lodging complaints against them so they can take us seriously because it is not fair paying for a service and then not getting it. https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/