Axxess is terrible - rather use someone else

I cancelled my subscription due to terrible service. I was requested not to cancel and reconsider. Which I did, in fact I requested an upgrade. Immediately thereafter and EFT went off for the new upgrade. 2 weeks later I am still on the old subscription even though I paid for new one. Then this week my subscription and line was cancelled, I got charged again for re-connection and upgrade (2nd time) and my line is still off. I have to call (spend hours waiting online). After 3 days no internet, nothing.