AXXESS IS PROBABLY THE WORST ISP TO TOUCH EARTH

Worst experience ever!!! The whole technical/accounts team are all illiterate besides unati who understood my problem a little bit, managers Jimmy and technical director lukhanya never called back with feedback of the problem and are somehow always out of office.

The problem: I was currently with axxess dsl and decided to switch over to fibre and that was the worst decision ever, I ordered the fibre and the next day the got the network proivde (zoom fibre) to do the installation and provided a new way of connecting ftth (instead of using a ont box and then a router this combined the two) so the installation was done and we waited 24hrs for it to he running and there was no luck, so we contacted them and they said we need to get one of the their routers, we did that and it's been more then a month off endless calls and confused customer service agents who probably got their job by holding the managers ransom or something, everytime we put a comment on Facebook it has somehow disappeared into another realm of unknown. They then charged us more that R1000 during the first week with pro rata etc even thou we had no fibre due to there lack of comprehension, two weeks after that we canceled but they asked us for a cancelation fee of 1000 and because we didn't pay it due to us canceling because it's THEIR FAULT they removed our cancelation request. So almost more then a month with a Manager/technical director who should be fired and a bunch of customer service agents that probably don't even know how to work a microwave we still don't have GOD****IT INTERNET.