Axxess is not internet your way!

I have been an Axeess client for the past 3 years, but my recent experience has been extremely disappointing.

I recently moved offices and requested a new fibre installation. Frogfoot completed the OTN installation on the 22nd, and my Axeess router was delivered shortly after. However, despite this, I am still without an active fibre connection — now 9 days later.

While waiting, I have had to spend over R2,000 on Capitec data just to keep my business running. This situation is unacceptable. There has been no clear ownership of the issue, no urgency, and no resolution.

As a loyal customer, I expected far better. I now regret staying with Axeess, especially since I had a more competitive offer from MTN.

I need this matter resolved urgently.