Axxess is just PATHETIC

So we have 2 LTE services with Axxess, firstly we have a combo which is a sim card and LTE router, we also have a sim only without an LTE router.

Axxess is so competent that both descriptions on their system states combos.

We wanted to cancel the one service being the sim only and obviously due to Axxess's incompetence of actually correctly naming the products, we cancelled the sim only or at least we thought we had only to have our account debited for an amount of R1200.00 on 23 January 2018.

We contacted them to tell them of the error to which they then sent us a credit note and then advised by means of email that should we wish the credit amount paid into our account, we need to email them, we emailed them and on the 26th Jan 2018 the money was still not reversed. I sent a further email to which I recieved this PATHETIC response:

Hi Steve, This is in response to ticket: RE: Axxess DSL (Pty) Ltd CN253291.pdf, created on 2018-01-23 09:59:13 Our sincere apologies for the inconveniences caused.

Refunds can take up to 2 weeks to be paid back into your account. We are waiting on Finance department to confirm when the payments will be done.

Thank you Regards, Taryn Vlok Previous Correspondence

To this end, I have gone to our banking institution to have this reversed.

I seriously do not think that we will be doing any future business with Axxess and my advice to anybody else is to find an alternative provider.............The methods this company makes use of in terms of refunds etc just does not make for good business practice!!!!!!!!