Axxess is an unsupportive service providerwho do not meet their service obligations!

I wish I could give them a zero-rating.

I have been a client for about a year now. I have a small home-based business that relies on me being able to do remote work.

Axxess is threatening my business by not providing the service I signed up for!

I purchased a 200Mbit fibre connection because I needed to be able to run online coaching calls and webinars.

My speed tests rarely exceed 50 Mbits and only gets faster in the days following times when I get so frustrated that I complain.

Their support staff is extremely unhelpful and gives vague instructions on how to try and resolve issues. Even when you ask for more explicit directions they insist on resending the same vague instructions.

They refuse to accept wireless speed tests even though they installed a wireless router when installing the service.

Their opinion seems to be now that I have to do an unnecessary purchase to buy a PC that I can connect directly and that my wireless laptops (which has not been sold with network points for years) are not sufficient.

This is unacceptable and I am sorry that I ever did business with them! Be warned Axxess does not care about its clients!