Axxess Internet – Unstable Connection and Poor Support Feedback

I would like to raise a complaint regarding the quality of service I have been receiving from Axxess. For the first two months after signing up, everything worked perfectly. The internet connection was stable and I had no complaints. However, after that initial period the connection started becoming unreliable. The service is now frequently on and off, with interruptions that affect normal usage and productivity. What is even more frustrating is the experience with the Axxess support department. When issues are reported, responses are either very slow or unhelpful. In most cases, support does not provide a clear reason for the outages or instability, leaving customers without proper feedback or solutions. As a paying customer, I expect transparency and communication when there are technical issues. At the moment it feels like the problems are simply acknowledged without proper explanation or resolution. I hope Axxess can improve both the stability of their service and the quality of communication from their support team, as reliable internet and clear feedback should be standard. I would appreciate a proper explanation of the recurring issues and a permanent solution going forward.