Axxess internet solutions

Logged a called 18/12/2021, followed up with ISP 20/12/21 , no feedback cannot say when problem will be resolved, 21/12/21 made 5 calls to ISP requested a manager to call me back, no manager called back, asked ISP if they can provide a alternative solution to my problem they cannot provide me with that information, one of the agents put the phone down on me. 22/12/21 called link Africa who gave me a update direct which is their service provider my infrastructure supplier, 22/12/21 metro fibre comes to install a black box in my house with out my ISP being aware which a change over from link Africa to metro fibre was suppose to take place in January, I had to call my isp AXXESS to provide them with feedback, I am on a 100mb line up and down, I had to call metro fibre and link Africa to find out exactly what is taking place, as ISP axxess does not know what the issue was, I asked them to stop sending emails and rather call the infrastructure service provider to find out and feedback to me before I started making calls , post on social media ect…. The management in axxess does not take responsibility and leave agents to deal with irate customers just to tell a customer I don’t no. Which is pure incompetence, 18:03 22/12/21 I still have not fibre , I have 2 infrastructure suppliers boxes installed in my house with a isp unaware of who is actually going to supply me!! I have used up 100gig data of my own data provided by Vodacom and my wife has used up 60gigs of mobile data provided by Vodacom, why is this isp so useless ? Why can’t they go the extra mile, why can’t phone calls be made and they envoke their service level agreement with their service w provider to ensure customers get accurate feedback and alternative methods internet be provided for should you be down for more than 72hrs ???