Axxess internet lets us down - bad service

If it were possible to give negative stars after the last week I would do so. Virtually zero internet the last couple of days when I and my family depend on reliable internet for work and schooling. All one can do is "log a fault" in hopes that will be investigated and maybe, just maybe, fixed. No turnaround times on feedback given and a "hands tied" unhelpful attitude by staff and a blunt refusal to escalate internally for a creative solution by business. I accept that glitches happen and may in some cases take a couple of days to resolve...but don't throw your hands up and refuse to offer interim solutions!! Unless Axxess can impress me with their service now (as in immediately...not Monday or Tuesday or in a week or whenever) I will have no hesitation in canceling my own service but doing my utmost to persuade others to do the same. You've let down the wrong guy!