Axxess internet is unsatisfactory careless with feedback

I have been having terrible problems with poor service through axxess, I have been waiting for the delivery of my fibre router for more than a week and I've been told its hasn't been delivered dur to a fault of mine, I've had zero contact from axxess or their couriers and I have spent more than R150 on airtime and more than 40 minutes on calls and being on hold . Its frustrating disrespectful and outright shows no concern for customer satisfaction, being transferred to many different departments and then these departments keep dropping my calls or thr line being cut . I have to then repeat this process over and over and over and they dont even bother calling nt back although they have my details and know exactly what my problem is and who is calling . Signing up and taking details for sign up is a breeze as this is related to comission and sales but it seems once you've signed up you dont get looked after. I am still waiting for calls from 5 different people regarding my situation Upsetting that i have to complain online to get a positive result or any feedback at all