Axxess Internet does not offer service at all

I ordered an MTN fixed LTE service from Axxess. The SIM and Router were delivered on 24 March. No setup instructions. I posted a service ticket on 25 March and received the setup instructions on 29 March after sending another 2 requests. The setup instructions do not work. I have posted another service ticket with the company and received more setup instructions. After trying these instructions for 3 days and posting every day that I have not had any success I am not receiving messages that I should be receiving 3G internet and their engineers are working on restoring 4G. But I don't have any internet because their setup instructions are not the correct ones or not complete. I have asked for a refund for data I could not use in March and was told I'm activated, but I have received no data, so their systems are hopelessly inaccurate. I wish I could rate them minus ten stars.