Axxess Incapability

Been battling for more than a month to get Axxess to create an DS record on the domain they forced migration away from ZA registry to their systems. It's a 5 minute manual task for a Systems Administrator, yet Axxess prefers to play dumb with pillar to post and shift the blame games. Yet refuses to lift a phone and call on their providers to resolve the issue. Even though ZA registry confirmed that Axxess should simply phone them to have the issue resolved. The service at Axxess is deteriorating faster than the South African economy. What a shame.